Frequently Asked Questions
If you have other questions, please contact us. We are happy to help with any additional information you might need.
Yes, the offer you receive online and in person is real, and good for 48 hours. If you have an online offer, we will inspect the vehicle to make sure that vehicle’s condition matches that of the information we received. Some offers may change depending on the condition of the vehicle during inspection.
We give you a competitive and fair offer for your vehicle the first time, based on your description. The online offer is good for 48 hours should you decide to shop it. An in-person inspection with our trained appraisers will confirm your vehicle’s condition and offer.
Yes you can make an appointment, or stop by the store for an in-store appraisal whenever it’s convenient for you.
If you are ready to sell your vehicle to BlueStar, you can either make an appointment or stop by the store within 48 hours of receiving the offer. We will verify the condition of your vehicle, and get you paid. It’s that easy.
Our appraisers review current market data for your vehicle’s specific year, make, model, trim, mileage, and condition. They will do an inspection of the inside and outside of your vehicle looking for any major defects and checking that the vehicle has not been in a flood, or had frame damage. They will also test all of the major components of your vehicle. Finally they will check to see if your vehicle has received the proper maintenance required, that you have all the keys, and the owner’s manual for the vehicle.
- Please bring valid state issued IDs for any persons on the Title.
- Bring the title or payoff information.
- All titleholders should come to the appointment.
- Bring a valid and current registration
- Bring all keys, remotes, and owners manuals for the vehicle.
*These items are not needed if you are just getting an offer, only if you plan on selling the vehicle.
If you have the title for your vehicle, we will issue you a check guaranteed by our bank. If there is a lien on your vehicle, we will make the payoff to the lien holder on your behalf, and issue a check for the equity in the vehicle.
BlueStar will calculate the difference between what you owe and the offer. That difference will be due at the time of the transaction.
Yes! Most leasing companies will allow you to sell your lease to us. We will appraise it, and contact the company for a payoff quote. Please note that not all leasing companies allow this, and not all leased cars will be eligible for all tax benefits. Please check with your leasing company for details.